Help us change the reality of technology

Sales and operations support is the focus of 鼎博体育 Technology Singapore。We are looking for dynamic professionals who combine vision, collaboration, creativity and experience。Our main goal is to contribute, grow, and share joy with our customers, our company, and our employees with our collective intelligence and ability。鼎博体育 Technology's mission is to be the world's leading semiconductor packaging and testing services company through superior customer satisfaction, advanced Technology and financial performance。

鼎博体育 offers equal employment opportunities

Career opportunities

Technical Project Manager (TPM)


This position will work with sales managers and customer service personnel in all technical areas of customer interaction。TPM is responsible for the front line customer technical support, assisting in the development of customer strategy and providing critical feedback on 鼎博体育's capabilities to align them with customer needs。Such activities can include technical Q&A. Design and generate, implement change notice, audit preparation and participation, solve technical problems, technical instructions, and visit the factory with customers。

职责:

  • Drive the successful deployment of new plans at each 鼎博体育 site to achieve mass production
  • Drive/lead plant/customer technical projects and act as a liaison for quality and NPI management
  • 实施变更通知;解决技术问题
  • Communicate and manage all customer processes and package roadmap strategies
  • Communicate all new customer technical requirements to the appropriate line of business team
  • Provide technical support to sales manager and other members of sales team to improve customer satisfaction
  • Prepare and participate in the audit and accompany customers to visit the factory

Job Requirements:

  • Bachelor/Master degree in Engineering
  • At least 8-10 years experience in semiconductor back-end assembly processes (preferably IC advanced packaging technology)
  • Familiar with DOE, reliability requirements, material selection, FMEA, failure analysis and other quality and data statistical tools
  • Self-motivated, excellent problem solving and organizational skills, able to provide daily customer support and manage ongoing and future projects
  • Ability to communicate and explain effectively in teams of all sizes
  • Ability to work independently and work well with clients within the organization and with cross-functional teams around the world
  • Must be proficient in MS Office (Excel, Word and PowerPoint)
  • Able and willing to travel when necessary
  • Ability to work flexibly in the time zones of us, Europe and Asia

Please note: The candidate must be a Singapore citizen or a Singapore permanent resident。

Before submitting your resume to SGRecruit@www.grumpyoldmatt.com Please state the position you are applying for in the subject of your email。

 

Customer service representative


Maintain after sales relationships with existing customers and build positive and productive long term relationships。Communicate with customers on any issues。Advocate for customers during problem solving。

职责:

  • Handle all customer calls, emails, etc。Act as the main point of contact for daily communication with customers
  • Provide engineering construction quotations to customers through RFQ system and work closely with functional teams
  • Responsible for all volume production pricing maintenance, including pricing issues, new equipment setup, updating master quotation and customer portal
  • Work with accounting team to identify and resolve pricing mismatches and contact factory for clarification if necessary。Work with customer to find and modify PO as needed and solve payment problems
  • Generate material reports for customer to assist material disposal。Prepare conference calls to explain the debt situation to clients。Collect additional data as necessary and work with customers to resolve payment issues
  • Review customer forecasts and commitments (weekly review and monthly capacity report) and drive high revenue targets
  • Follow up the issues submitted by customers, such as shipment, etc

Job Requirements:

  • Degree holder in any discipline, preferably with business/management background
    3-5 years experience in internal sales or customer service functions, and
  • Working experience in semiconductor industry is preferred
  • Attention to detail
  • Strong analytical, problem solving and organizational skills
  • Ability to prioritize and multi-task in a dynamic work environment
  • Ability to work independently and work well with clients within the organization and with cross-functional teams around the world
  • Excellent communication skills
  • Proficient in Microsoft Office, especially Microsoft Excel
  • Be able to adapt to change and have a strong customer satisfaction oriented thinking
  • Cheerful and energetic personality
  • Need to travel occasionally

Please note: The candidate must be a Singapore citizen or a Singapore permanent resident。

Before submitting your resume to SGRecruit@www.grumpyoldmatt.com Please state the position you are applying for in the subject of your email。

 

Manager/Senior Manager -- Lead Frame Product series


Job Responsibilities:

  • Collaborate with lead frame product lines, manufacturing/plant and/or sales to improve operational excellence in asset optimization, capacity and utilization, delivery, cost and profitability
  • Interact with the OSAT operations team, the largest customer for the lead frame product range in Singapore and Malaysia, to focus on the increasing share of these customers in 鼎博体育's market share
  • Align customer priorities with the goals of the 鼎博体育 sales and product range team。Support key customer plans and indicators such as price roadmap, long term demand planning and short term demand achievement
  • Participate in customer operations audit of 鼎博体育 plant performance, develop plans with sales, product series team and plant to improve plant performance against key customer KPIs
  • Work with sales team to complete customer process change notification (PCN), develop and track value engineering project (VE) as agreed with product line team members

Core responsibilities:

  • Organize and manage operational start-up projects for lead frame product lines, manufacturing/plant and/or sales (60%)
  • Meet with the customer's operations team to review key operational metrics (forecast, demand and commitment, cycle time, test utilization) (10%)
  • Work with sales, customer service and factory customer service teams to improve long term and short term demand fulfillment actions (10%)
  • Review new product launch plan with customer engineering team and plant team。Manage customer qualification plan and release to meet production schedule and volume expectations (10%)
  • Develop and track customer value engineering plans and internal cost improvement actions (5%)
    Participate in customer's quarterly business review (5%)

Job Requirements:

  • Bachelor degree in Engineering (mechanical, electrical, chemical), or Materials Science
  • At least 10-15 years of relevant work experience in a field commensurate with the job duties。
  • Candidates must be familiar with the semiconductor industry
  • Demonstrate the ability to work with a high level of customer operations team
  • Demonstrate the ability to manage customer expectations in line with 鼎博体育 plant capacity and objectives
  • Demonstrate the ability to manage multiple projects
  • Customers demonstrate skills to a large audience

Please note: The candidate must be a Singapore citizen or a Singapore permanent resident。

Before submitting your resume to SGRecruit@www.grumpyoldmatt.com Please state the position you are applying for in the subject of your email。

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We provide

Group health insurance

Group dental Insurance

Birthday monthly leave

Annual physical examination Plan

Business travel insurance

Group term life insurance

Group accidental death insurance

年假

Other statutory leave (if applicable)

Profit sharing

Service recognition

Employee Welfare Activities